GENERAL CONDITIONS

DREAM EXPLORER ARMENIA LLC NOTICES,

We are Dream Explorer Armenia LLC and we look forward to the opportunity to act as your booking agent for your travel needs in the Republic of Armenia. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us”, “our” “the company” refer to Dream explorer Armenia LLC. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

PAYMENT SCHEDULE*

A deposit of 1/3 is needed to confirm your booking.

The rest 2/3 should be paid to Dream Explorer Armenia at least 32 days before arrival.

*All the payments must be made in Armenian drams whether by banking transfer (SWIFT) or cash.

PRICING

To offer the lowest possible price, all of our tours are priced according to the number of full-price participants on the trip. Our staff, trip physicians, or our guests (travel writers, photographers and leaders-in-training) are not included in the pricing count.

Prices do not include airfare, unless otherwise noted. A full list of Included and Not Included Trip Costs are noted in the Detailed Itinerary.

Prices listed in our website or our social network pages are subject to change because the trip dates and prices have often been published more than a year in advance. Between that time and the time of the trip’s actual departure, we are occasionally faced with exceptional cost increases, currency fluctuations or anything that we cannot predict or is out of our control. We do everything to be able to keep our prices the same as published. Please note that for trips in certain areas the prices are seasonal.

Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. The company will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

CANCELLATION POLICY

All cancellations must be made in writing (by email, fax, or standard mail.), in conformity with business practices within the Armenian travel industry.

We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.
If we cancel your tour you get a full refund.

If it becomes necessary for you to cancel your trip, the following fees will apply, computed as of the date of receipt of written cancellation notice:

CANCELLATION FEE SCHEDULE*

Cancellations of day tours:

Cancellations made with more than a 24 hour notice (prior to departure): 90% refund

Cancellations made with less than a 24 hour notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions

Note: All the rentals are non refundable

Cancellations of multi-day tours (two days or longer):

Cancellations made with more than a 7 day notice (prior to departure): 90% refund

Less than a 7 day notice but more than a 24 hour notice: 50% refund

Less than a 24 hour notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions

Note: All the rentals are non refundable

Cancellations of Private tours (group tours) and self drive tours with accommodation

Cancellations made with more than a 4 week notice (prior to departure): 90% refund

Less than a 4 week notice but more than 1 week notice: 50% refund

Less than 7 days notice: no refund

No-show at pickup: no refund

If your flight is delayed or cancelled we do not make exemptions

Note: All the rentals are non refundable

Note: day tours and multi-day tours are (generally) tours that can be booked via the online booking engine or by contacting our sales team.
Private tours and group tours are all other tours (that are booked after contacting our sales team).
Self drive tours are all tours that include a rental car and accommodation.

Note: Once you have been confirmed on a trip that requires a medical certificate signed by a doctor, normal cancellation penalties apply if your doctor does not sign the certificate.

 

CANCELLED TRIPS

Dream Explorer Armenia LLC reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient signup or logistical problems that may impede trip operations. The refund of all land payments received shall release Dream Explorer Armenia LLC from any further liability. A trip with insufficient signup would normally be cancelled a minimum of one month prior to departure.

Dream Explorer Armenia LLC must normally make substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the scheduled embarkation date. If a trip is cancelled due to force majeure (acts of God, war, labor strikes, earthquake, flooding, etc.), Dream Explorer Armenia LLC will promptly refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible. However, Dream Explorer LLC does not guarantee recovery of any or all of the advance payments made.

Dream Explorer LLC is not responsible for expenses incurred by trip members in preparing for a cancelled trip (e.g., nonrefundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements should the trip member have embarked prior to the scheduled group departure date.

LIMITATION OF LIABILITY

We do not own or operate any entity that provides, or is to provide, goods or services for your trip including, for example, lodging facilities, yacht and other transportation companies, food service providers, equipment suppliers, local ground handlers, naturalist and certain guides, etc. As a result, Dream Explorer Armenia LLC is not liable for any negligent or willful act or failure to act of any such person, or of any other third party.

We are not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind that may be occasioned by reason of any act or omission beyond its control, including without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van or local ground handler or guide, whether or not it uses our name, financial default or insolvency of any supplier that is, to, or does supply any goods or services for this trip. We are not responsible for any loss, injury, death or inconvenience due to delay or change in schedule, overbooking of accommodation, default of any third party, attacks by or bites from wild or domestic animals, pests or insects, epidemics or the threat thereof, sickness, the lack of appropriate medical care and/or evacuation to same, if necessary, weather, strikes, acts of God or government, lost or misplaced luggage, acts of terrorism or the threat thereof, force majeure, war, quarantine, criminal activity, or any other cause beyond its control.

Dream Explorer Armenia reserves the right to refuse as a trip participant, or remove, at his or her own expense and without any refund, from a trip, any person it judges to be incapable of meeting the rigors and requirements of participating in the activities, or who it determines detracts from the enjoyment of the trip by others. By participating in our trips you agree to follow all written and verbal rules of safety or otherwise presented to you by Dream Explorer Armenia, the trip leaders, or the local ground handler. Dream Explorer Armenia reserves the right to make route, hotel, itinerary, leader changes and trip modifications as required or desirable to improve the trip quality and/or to accommodate the comfort and well-being of guests.

TRIP MEMBER’S RESPONSIBILITY

Trip members have the responsibility to select a trip appropriate to their abilities and interests. We are also happy to discuss the trips with you, as well as provide you with names of past participants who can discuss their experience with you. Trip members must be in sufficient good health to undertake the trip. Trip members are responsible for preparing for the trip by studying the itinerary and pre-departure information sent by Dream Explorer Armenia and for bringing the appropriate clothing and equipment as advised therein.

MISCELLANEOUS MATTERS

Dream Explorer Armenia LLC will not be liable for (a) expenses such as additional hotel nights and meals not specified in the trip itineraries; (b) expenses due to the delay of a trip for any reason (e.g., bad weather, trail conditions, landslides, flooding, sickness, etc.); (c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad.

Dream Explorer Armenia LLC will ask your permission to take photographic or film records of any of our trips, and use any such records for promotional and/or commercial purposes without payment.

COMMENTS OR COMPLAINTS

Our goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 5 days after departure from Armenia. If complaints have not been placed within that time frame, compensation rights may be jeopardized.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible.

If you need any assistance, don’t hesitate to contact us!

Dream Explorer Armenia LLC
Koryun street 19a
Yerevan
Armenia
Tel: +374 95 733929

Website:  www.dreamexplorerarmenia.com
Information: 
info@dreamexplorerarmenia.com